Refund policy

Return & Refund Policy
At Glamure, our customers are the heart of everything we do. Your satisfaction is our top priority, and we’re here to make every experience with us feel effortless and valued.

No Return Policy
Due to the personal and hygienic nature of our skincare products, we are unable to accept returns once an item has been delivered. We take great care to ensure that every product you receive is fresh, safe, and of the highest quality and this policy helps us maintain those standards for every customer.

If you have any concerns or questions before purchasing, we encourage you to get in touch; our team is always happy to guide you with personalized support.

Exchange for Damaged or Wrong Items
If you receive a product that is damaged in transit or if the wrong item was sent, we’ll make it right.

Simply reach out to us within 48 hours of delivery at connect@myglamure.com with your order number and clear photo or video evidence of the issue. Once verified, we will process an exchange for the same or a similar item, depending on availability. Our goal is to ensure you receive exactly what you paid for in perfect condition.

Non-Exchangeable Items
To protect the health and safety of all our customers, we cannot offer exchanges or refunds for:

  • Opened or used products
  • Items purchased during sale or promotional periods
  • Custom, limited-edition, or gift card orders
  • Perishable or flammable goods

We’re always here to assist you before your purchase to ensure the product suits your needs.

Refunds
Refunds are only processed in cases of approved damage or wrong item claims. Once we’ve received and inspected your claim, we’ll notify you of the approval. If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that bank or credit card processing times may vary, so we appreciate your patience.

If it has been more than 15 business days since your refund was approved and you haven’t received it, feel free to contact us at connect@myglamure.com we’ll help you out right away.